Location: IKIGAI Studios in Hong Kong
(Central, Causeway Bay, or Tsim Sha Tsui)

About IKIGAI
IKIGAI is one of Hong Kong’s leading yoga and meditation brands, offering over 200 carefully curated classes weekly across three studios. Beyond the physical practice, we create a space for our community to reconnect with themselves through yoga, mindfulness, and holistic wellness. Our mission is to provide a welcoming, inclusive environment for anyone seeking balance and growth in their busy urban lives.

Role Description
As a Customer Care & Reception Desk Associate at IKIGAI, you are the face of our studios and a crucial part of each guest’s experience. 

In this front-facing role, you will greet students with warmth and professionalism, manage daily studio operations, and foster the sense of community that makes IKIGAI special. Whether you are assisting a newcomer or a regular member, your presence and service-oriented mindset will help ensure every visitor feels seen, cared for, and motivated to return.

Key Responsibilities

• Welcome and check in all members, first-timers, and guests in a friendly and professional manner.

• Provide accurate and prompt information about class schedules, pricing, special promotions, and studio policies.

• Manage class registrations, payments, cancellations, waitlists, and client inquiries both on-site and via phone, email, or WhatsApp.

• Conduct routine checks of the reception and practice areas to maintain cleanliness, safety, and overall ambience.

• Assist with administrative tasks (updating client databases, handling booking software, basic reporting).

• Collaborate with instructors to ensure smooth class transitions and relay any customer feedback.

• Handle opening and/or closing procedures, ensuring the studio is pristine and welcoming for every class.

• Support community-building activities (e.g., sharing upcoming workshops or events, helping with small in-studio gatherings).

Requirements

• Genuine interest in yoga, wellness, and helping others on their wellbeing journey.

• Proficiency in English and Cantonese; knowledge of Mandarin is a plus.

• Positive, upbeat personality with excellent communication and interpersonal skills.

• Professional manners and a service-oriented mindset.

• Able to work both independently and collaboratively in a fast-paced environment.

• Competent with basic computer applications (Word, Excel, Google Drive). Previous experience with Mindbody or similar booking software is helpful but not mandatory, training will be provided.

• Immediate availability is an advantage; flexible shifts (including weekends and holidays) may be required.

• Prior experience in a reception, hospitality, or fitness/wellness environment is beneficial but not strictly required. Fresh graduates and career-switchers are welcome to apply.

What We Offer

• A supportive, mission-driven team culture where everyone plays a part in building a welcoming community.

• Hands-on training for all administrative tools, scheduling platforms, and daily operations.

• Opportunity to deepen your own yoga, meditation, and wellness knowledge through staff classes.

• Growth potential within one of Hong Kong’s most dynamic and rapidly expanding wellness brands.

Application Process

If you feel this role resonates with your passion for wellness and community, we’d love to hear from you!

• Please send a short introduction along with your CV to hello@ikigai.hk.

Selected candidates will be invited to an online call for a pre-interview before meeting in-person.